.We
are committed to providing the best
products, support and delivery to our
customers. Currently, our primary products
are island music related products. These
products include
CDs, and
Tapes. We also carry
DVDs
and other products. Please click on
a link below to find out about our policies
and shipping information.
Satisfaction
Guarantee
We offer only the
highest quality products. If you are
not satisfied with a product you buy
from us, we will refund your money
within the first 30 days after your
purchase. (See our Return Policy).
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How to Contact
Us
Islandmelody.com
P.O. Box 50211
Irvine, CA 92619
Email Addresses:
Sales - sales@islandmelody.com
Support - support@islandmelody.com
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How to
Place an Order
To place an item
into your shopping basket, simply
press the "add to basket" or "buy
one now" button for the item
you wish to order. You may continue
to add other items to your shopping
basket. When you are through, press
the "check out" button then
complete your order information and
place the order via our secure encrypted
order system. If
you prefer to order via email, or fax,
for your convenience, email us at sales@islandmelody.com.
Please add shipping charges to your
total order.
You may also mail your order with
a check or money order to:
Islandmelody.com
P.O. Box 50211
Irvine, Ca 92619-0211
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Payment
Methods
We accept payment
by VISA, MasterCard, American Express,
Discover, Bank Debit Card (with a
Visa & MasterCard Logo). If you
are paying by personal
check and money order, contact us at
support@islandmelody.com for your
final total. Please make checks and
money orders payable to Islandmelody.com.
Security Advisory:
Whenever you access and log in to
Islandmelody store, do your shopping,
and whenever you are ready to checkout,
you should check that the URL in the
address bar of your browser starts
with https://. The "s" in
https:// means the page resides on
a secure server and any personal information
you enter will be secure.
Remember: Islandmelody
will never ask you to provide personal
information to us via e-mail over
the public Internet.
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Shipping
Information
When you fill in
the order information, you may choose
your preferred method of shipment.
Both domestic and international shipping charges are automatically
calculated and shown on your order.
If
you pay with credit card, your
order will be shipped within 24-48
hours during business days.
If
you pay with Money order, your
order will be shipped as soon as we
received the money order.
If you pay by personal
check, the process takes between
7 to 10 working days. Why this
process takes
so long? First, we have to
wait for your check to arrive in the
mail. Second, it takes another
3 to 5 days to clear your check, sometimes
up to 10 working days.
We understand that
there is nothing wrong with your check,
however, it is our business policy.
We will ship your
order as soon as the above conditions
have been met.
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International
Shipments
Due to shipping rates
vary from various international destinations,
we have added a USPS International
Shipping modules that calculates
shipping rates based on each
destinations. Some
country in which you wish to import
product may also require that you
pay a duty on the shipment. We will
inform you when such situation arises.
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Sales
Tax
Sales tax will be added
for shipments within California.
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Defective
or Incorrect Products
If you receive an Incorrect or Defective
item please contact Customer Service
immediately within 3-5 days after
receiving your order for an Authorization Number.
You may contact us via email at support@islandmelody.com
or via phone at (714)850-1777. Once we
have received the Incorrect or
Defective item and determine that it is
in the original condition, we will
send you a replacement or issue a
full refund. You will not be charge
any additional shipping fees for replacement
shipment. Vinyl cannot be returned
unless defective or incorrect.
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Return
Policy
Products with defects during the first
30 days after shipment may be returned
for replacement. We will refund shipping
cost only if the return is a result
of our error. Please have your Order
Number and Item Number with a description
of the defect available before calling.
Please allow up to 3 week after a
returned item is received for processing.
We will notify you via e-mail of your
refund or exchange.
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